Returns & Refunds

Under the Australian Consumer Law, you are entitled to a repair, replacement or refund if goods are faulty, not of acceptable quality, or significantly different from what was described. These rights cannot be excluded. Nothing below limits them.

Please inspect your flooring on delivery. If anything arrives damaged in transit, or you receive the wrong product, contact us within 48 hours at info@wholesalefloorsaustralia.com.au with your order reference and photos. We will arrange a replacement or refund at no cost to you.

Because flooring is ordered by the box and often batch-specific, we are not obliged to accept change-of-mind returns. Where we do agree to one, the product must be unopened, in its original packaging and in resaleable condition. The return freight and a restocking fee may apply, and the cost of the original freight is non-refundable.

Cut, installed, or custom/special-order products cannot be returned for change of mind.

Sample swatches are provided free to help you choose and are not returnable.

Because we authorise your card and only capture payment after confirming your order, if you need to cancel before we have confirmed, contact us as soon as possible and we will release the authorisation — no charge will be made.

Approved refunds are returned to your original payment method via Stripe, usually within 5–10 business days depending on your bank.

To start a return or claim, email info@wholesalefloorsaustralia.com.au with your order reference. Wholesale Floors Australia — Holroyd NSW 2142.